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Delivery

Delivery charges will automatically be applied to your basket.

The Delivery cost are;

  • £2 From 0 kg up to and including 1 kg
  • £3.50 From More Than 1 Kg up to and including 5 Kg
  • £5 From More Than 5 Kg up to and including 10 Kg
  • £7 From More Than 10 kg up to and including 20 Kg

Refunds

You can return your purchase to us in its original condition within 30 days of the date you received the item, with any seals and shrink-wrap intact, clothing must have labels attached and we will issue a full refund for the price you paid for the item

Our refunds policy doesn't affect your statutory rights. Your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.

We'll refund your return costs on items sold, if;

  • you received an incorrect item, or

  • you received a damaged item, or

  • you received a defective item.

Cancellation Period

Once your order is place, you have until the item is dispatched to cancel the order, after this your order can not be changed.

However, by law you have the right to cancel the purchase of most items within 14 days without giving any reason.

If you cancel your order after it has been dispatched, you will be liable for the cost of returning the goods.

You will be reimburse  within 30 days of cancellation.

To cancel your purchase within the 14 day  period, you can contact us using our contact or, email wtpetsupplies@hotmail.com  or call us on 0151 625 6477

 

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About Us

iconStiles Frankby,
Frankby Rd,
Wirral
CH48 1PL

icon0151 625 6477

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